Owner Portal Instructions
By now you should have received an invitation to access your new Owner Portal. This secure portal is your go-to hub for property updates, communication with our team, and important ownership tools.
Please be sure to accept the invitation within 72 hours, as it will expire after that window. If it does expire—or if you don’t see the email come through—simply reach out to your Residence Managers, and we’ll be happy to send you a new one.
Where to login:
Click on each section below to expand information
When first logging in to the Owner Portal, you will reach your Dashboard. This screen will show you:
● The number of check-ins (arrivals) and check-outs (departures) occurring in your Unit(s) during the current month.
● The number of Work Orders performed in your Unit(s) during the current month.
● The number of new Reservations (bookings) that have been in your Unit(s) during the current month, along with the sources of those bookings.
Here, you are provided with Reservations (bookings) across your Unit(s) for the current year (as well as prior years, using the year drop-down), in both a calendar view and list view.
Helpful tip: if you own more than one Unit, you can toggle between your Units using the Unit drop-down list.
Here, you can see all prior, current, and future Reservations in your Unit(s). You can also create a new booking in your Unit(s), by clicking the green “+New Reservation” button towards the top-right corner.
You can see your monthly Owner Statements here, once they’ve been published; year-end tax forms are also accessible here. Access either type of document by clicking on the applicable line item’s PDF button.
You will be able to see Work Orders that have been completed in your Unit(s), by month, along with any associated charges that you’ve incurred from any of those Work Orders.
Various documents may be shared with you; to access any Documents you see here, click the applicable line item’s View button.
On this tab, you can access messages sent to you, as well as generate a new message.
